FAQ
Frequently asked
Orders and account
- How do I order?
Choose the parts, then Send order. The order is saved with a number and a ready WhatsApp message to our orders number opens, and we confirm the price and delivery with you.
- Do I need an account?
No. You can order without an account. An account is optional, with your phone number and a code sent to you on WhatsApp, no email and no password, and it keeps your orders, addresses and favourites.
Prices and payment
- Why are prices not shown in the store?
Control parts prices change with quantity, supplier and the exchange rate, so we prefer to send you the right price on the day you order. Add the parts to your order or ask on WhatsApp, and we reply with the price and availability.
- How do I pay?
There is no online payment in the store. We agree on the payment method when we confirm the order: cash, bank transfer or cheque.
- Do you issue invoices in a company name?
Yes. We issue an official quotation and an invoice in your company name, and statements for companies.
Delivery and pickup
- How long does delivery take?
Within Benghazi usually the same or the next day; other cities depend on the distance and the carrier. We confirm the date and the delivery price when we confirm the order, and you can also collect from the shop.
- Where is the shop and when are you open?
Benghazi, Hay Qatar, near Al-Shorouq Hospital. From 9 am to 5 pm every day except Friday.
Parts and warranty
- Are the parts original?
Yes. We sell parts from agents and manufacturers, with the manufacturer's warranty and an invoice. If we offer an equivalent alternative, we say so clearly before the sale.
- I can't find the part I need. What can I do?
Send its number or a photo of its nameplate on WhatsApp. We look for it in stock and with suppliers and come back with the price and lead time, or suggest an equivalent.
- What do In stock and Out of stock mean?
In stock means the part is on our shelves now. Out of stock means it has run out for now, and you can ask us to get it and we tell you when it arrives.
- Do you program or install the part?
Yes. Our team programs controllers and operator panels, tunes drives and installs on your site. Ask for it with your order or from the services page.
- What is the warranty?
The manufacturer's warranty depending on the part, and we replace a defective part within 7 days of purchase with the invoice. Details are on the Warranty and returns page.
How do I order?
Choose the parts, then Send order. The order is saved with a number and a ready WhatsApp message to our orders number opens, and we confirm the price and delivery with you.
Do I need an account?
No. You can order without an account. An account is optional, with your phone number and a code sent to you on WhatsApp, no email and no password, and it keeps your orders, addresses and favourites.
Why are prices not shown in the store?
Control parts prices change with quantity, supplier and the exchange rate, so we prefer to send you the right price on the day you order. Add the parts to your order or ask on WhatsApp, and we reply with the price and availability.
How do I pay?
There is no online payment in the store. We agree on the payment method when we confirm the order: cash, bank transfer or cheque.
Do you issue invoices in a company name?
Yes. We issue an official quotation and an invoice in your company name, and statements for companies.
How long does delivery take?
Within Benghazi usually the same or the next day; other cities depend on the distance and the carrier. We confirm the date and the delivery price when we confirm the order, and you can also collect from the shop.
Where is the shop and when are you open?
Benghazi, Hay Qatar, near Al-Shorouq Hospital. From 9 am to 5 pm every day except Friday.
Are the parts original?
Yes. We sell parts from agents and manufacturers, with the manufacturer's warranty and an invoice. If we offer an equivalent alternative, we say so clearly before the sale.
I can't find the part I need. What can I do?
Send its number or a photo of its nameplate on WhatsApp. We look for it in stock and with suppliers and come back with the price and lead time, or suggest an equivalent.
What do In stock and Out of stock mean?
In stock means the part is on our shelves now. Out of stock means it has run out for now, and you can ask us to get it and we tell you when it arrives.
Do you program or install the part?
Yes. Our team programs controllers and operator panels, tunes drives and installs on your site. Ask for it with your order or from the services page.
What is the warranty?
The manufacturer's warranty depending on the part, and we replace a defective part within 7 days of purchase with the invoice. Details are on the Warranty and returns page.